Renders & Billing Issues
Resolving subscription, render balance, and payment problems.
Here are common render and billing issues and how to resolve them.
I subscribed but my renders aren't showing
Renders are added automatically after payment confirmation. If your balance shows 0 after subscribing, try refreshing the page — it usually resolves within a few seconds. If the issue persists after a few minutes, contact support with your subscription confirmation email.
My Pro or Brand dashboard isn't showing the right plan
Sign out and sign back in to force a session refresh. If the plan still appears incorrect, check the Membership tab in your dashboard — if the status shows anything other than "active", contact support at hello@homeform.ai.
Payment failed
Open your dashboard → Membership → Manage billing to update your payment method. After updating, your subscription will retry automatically within 24 hours.
I was charged twice
If you see two subscription charges, contact support immediately at hello@homeform.ai with your email address. We'll identify the duplicate and issue a refund.
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